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News & Insights

Updates, ideas, and perspective from GLDS

GLDS brings deep broadband DNA to every product we build and every customer relationship we support. That experience gives us a practical view of the challenges, opportunities, and operational realities providers face every day. Here, we share the perspectives, updates, and insights that come from working closely with broadband businesses across markets, network types, and stages of growth

Fort Collins Connexion Extends Long-Term Relationship with GLDS to Support Continued Fiber Broadband Growth

CARLSBAD, Calif. – [Aug 10, 2026] – GLDS, a leading provider of customer management, billing and service delivery solutions for broadband providers, today announced that Fort Collins Connexion, the City of Fort Collins’ community-owned fiber broadband utility, has renewed its...

The 10K Inflection Point: When Broadband Operations Start to Break

Most broadband providers do not feel operational pain immediately. At early scale, the business can often work around system limitations. Staff know the customers. Processes are familiar. Manual steps are manageable. Exceptions can be handled by experienced employees. Disconnected systems...

Why Broadband Software Demos Don’t Tell the Whole Story

Broadband software demos are useful. They show the interface, navigation, terminology, workflow design, reporting concepts, automation examples, and user experience. A good demo helps an ISP imagine how the platform might work inside the business. But demos have a major...

Why Workflow Flexibility Alone Is Not Enough for Broadband Operations

Flexibility is attractive. Broadband providers want systems that adapt to the way they operate. They want configurable workflows, automation tools, APIs, webhooks, low-code builders, and the ability to shape processes around their business. Those capabilities matter. But flexibility alone is...

Adtran and GLDS expand partnership to deliver billing-driven, zero-touch automation for subscriber lifecycle management

21 April 2026: News summary: Adtran today announced a new phase in its long-standing partnership with GLDS, delivering billing-driven, zero-touch automation for subscriber lifecycle management. As broadband and managed Wi-Fi services scale, manual hand-offs between billing, OSS and in-home networking systems...

ISPN and GLDS Deliver Unified Support Experience with New HelpDesk and BroadHub® Integration

ISPN and GLDS Deliver Unified Support Experience with New HelpDesk and BroadHub® Integration Lenexa, KS — April 14, 2026 — ISPN, a leading managed services partner to community-focused and rural broadband providers, announces a comprehensive integration between its HelpDesk platform...

Atlas Digital Group and GLDS Deepen Partnership to Accelerate Growth for Broadband Operators

December 18, 2025 Atlas Digital Group, the leader in omnichannel customer acquisition and commerce for the broadband industry, and GLDS, a global provider of subscriber management, billing, and service delivery solutions, today announced an expanded partnership designed to increase joint...

Henderson Municipal Power & Light builds multigigabit FTTH network with Adtran fiber access technology

November 25, 2025 News summary: Adtran today announced that Henderson Municipal Power & Light (HMP&L) is expanding broadband services across Henderson, Kentucky, using its open, intelligent fiber access platform. The highly scalable network leverages Adtran’s AI-powered insights to boost performance...